Strategic & Experience Design
ANZ Plus Broker Portal
More than 7 out of 10 mortgages are written by brokers and the landscape is increasing as more customers choose brokers to support their
It has seen a steady 5% increase year on year.
ANZ’s home loan market share has declined over the last 5 years across the broker network resulting in a direct impact to overall ANZ's home loan market share.
Deliver a compelling ANZx broker proposition that is highly automated, provides insights and is transparent so that brokers have certainty,
speed and timely responses for themselves and their customers. Share the vision with the wider business by creating a showcase case space and stakeholder walk throughs.
Delivered a new broker experience that is receiving positive feedbak from brokers. Autmated systems have been implemented and integrated with a a broker workbench for Business Development Managers to use and support brokers .
I was the Lead UX Designer throughout the project. Working closely with Product owners, Journey experts, engineering teams and wider value stream. I helped with planning and requirements gathering, research, wireframing, user testing interviews, UX/UI design and component development.
Research, design & delivery | Case study offline
