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Design Summary

Quick summary of recent projects





ANZ Plus | Broker Portal

From discovery to delivery. Part of a team that launched a new broker portal, balancing customer, business, and technology needs across the full product lifecycle. Discovery included multiple rounds of customer interviews and workshops to understand how they worked, tools they used and what they needed for their customers. Outputs included proposition design, platform identification, information architecture, further research and refinement, UX/UI design and testing and handover to engineering. Developed continuous discovery methods, speaking to customers on a regular basis to identify opportunities, understand their changing world, what’s working and what’s not, identify other areas for exploration, refinement on new features or enhancements on existing designs. Helped inform product strategy and roadmap decisions.








Redbubble | Native apps

Worked across iOS and Android. Conducted experiments based on new ideas, designed and explored enhancements for new or existing features based on user interviews and feedback, desktop research and data. Led the end-to-end design process, from problem definition, research and ideation through design, testing, iteration, stakeholder management. Used a lean, data-informed approach with analytics to measure outcomes. Created design briefs covering timelines, identifying stakeholders, tasks, feedback loops and communicated rationale, hypotheses and outcomes to peers and the wider business. Conducted weekly interviews with RB app customers, synthesising findings into actionable insights and creation of archetypes. Applied these insights to validate existing work and inform future experiments and design ideas.









Carbon Neutral | Web & Portal design

UX design lead that centred around making a complex market space feel simple without making it feel simplistic. Working closely with Business owners, product owner and carbon specialists. I helped with planning and requirements gathering, strategic direction, wireframing, user testing interviews, UI design and component development.





Reece | Payments team | App & Web

UX Designer, working primarily in a product trio in the Max Payments team, a self service app for Reece customers to manage accounts, purchase products and create lists. Led workshops, ideation sessions, usability testing and customer interviews, while championing UX practices across the business. Designed end-to-end experiences, including UI design (contributing to the design system), user flows and journey maps, running experiments and interpreting data. Tested concepts with customers remotely and in branch.





Yarra Valley Water | Digital Water Meter App

Worked within the Digital Metering Project Team to facilitate research to better understand customers’ desired experiences in relation to the installation of a digital water meter. The outcomes of the research lead to the creation of a set of customer personas, the development of end-to-end future state journeys and several rounds of user testing with an interactive prototype of a digital meter app. Worked with an external agency and oversaw development.





Yarra Valley Water | Land Development Portal

Lead UX design for the land development portal. Interpret complex technical information for an application portal to help customers submit the right applications and feel confident when doing so with the goal of reducing calls. Conducted 14 interviews across 2 areas of investigation (I interviewed 5 customers), developed customer personas, workshops with stakeholders, ux design, testing and refinement.





Yarra Valley Water | Self-service

Research, UX design and strategic integration of new self service portal to include all digital offerings (a unified experience designed around the way our customers think and not the way our business works). Worked across the entire design process from research, design, building and setting up measurement tools for continuous improvement. Multiple UX research methods were used to understand the most important jobs to be done from a customer perspective. This included interviews, card sort, first click dot testing and several rounds of user testing interviews of interactive prototypes and activities.





My Dodo | Web & App

Self Service App for My Dodo involved continuously gathering insights from user testing sessions, understanding, customer pain points, designing, iterating and testing again if necessary. Worked collaboratively with other UX/UI designers, Researchers and Product owners to produce user stories and flows. Walked stakeholders of all levels through the design process and final designs. Worked closely with the development team to achieve pixel perfect designs. Developed styleguide and Design System.





Department of Health & Human Services | Respect Web

Designed a website to provide information, resources and support in the pursuit of preventing all forms of family violence. Respect Victoria leads research into what works to prevent family violence before it starts. They provide expert advice on best practice in primary prevention of family violence. They work with the whole Victorian community to change the culture that allows family violence to happen in the first place.





Department of Health & Human Services | Carer's Website

Assisting Carer’s to easily apply for the Carer card program End to end design of client facing responsive websites which included gathering requirements, journey mapping, user flows, persona development, prototypes, usability testing, design and stakeholder management, presentation of ideas with rationale to clients and stakeholders for alignment.